Return & Exchange Policy

Fit not quite right?

You can return any item ordered from Big Mad Merch within 30 days of purchase as long as the gear is sent back to us in the condition it was received, which means unworn & unwashed.

(We love you, but please don't return worn & unwashed merch 💀).

Simply include the original order receipt when you repack your order for return shipment to our shop:

Big Mad Merch
165 Bow St Suite 207A
Everett, MA 02149

Note: Buyer does pay return shipping on returns/exchanges.

Was your gear lost in the mail or damaged during shipping?

If your order was lost in the mail, let us know the details/provide us with your tracking information, and we'll get you sorted out quickly.

Use our contact form below to let us know what happened, what you need replaced or exchanged, etc.